🐧 Why use Pengo?
Pengo knows that you prefer having fun with your friends rather than asking them for money or sending reminders. Relax and have fun, Pengo will take care of that for you.
For example, it can be useful when you share drinks with friends 🍹.
🏋️ How does Pengo work?
There are 2 ways for creating a payment request. You can either:
Chat with Pengo in Messenger
Let him or her know how much someone owes you. You can then add a communication and select the friends you want to send the request to.
Ask Pengo directly in a conversation within a groupschat or a friend.
Click on the “+” blue sign at the bottom left of your screen while chatting with friends. Select Pengo and send the request directly within the conversation.
💸 Am I certain that I'll be paid back?
👨👩👦👦 Can the same payment request be sent to multiple people?
🔐 Is Pengo Secure ?
All data is encrypted. Pengo regularly performs security audits to ensure that your data is protected.
💰 Is Pengo free?
ℹ️ Where can I find details about my payment requests?
💶 What is the maximum amount I can request per person?
💡 I have an idea for improving your service. how can I let you know?
Great! Contact us here.
⏳ How long is a request valid?
A payment request expires after 7 days or when Pengo finds it suspicious.
#️⃣ Can I change my IBAN number?
Yes you can in your profile page that can be accessed by clicking on your photo.
👨👩👧👦 Do my friends need Messenger to receive my request?
No, you can also share the link via Whatsapp, in a text message, email, …
📊 Does Facebook have access to data?
No. Facebook is merely the platform that Pengo uses to chat with you. Your financial details remain confidential.
🇧🇪 Can I use Pengo without having a Belgian bank account?
Not at the moment.
🛒 We would love to offer a solution like this to our customers! Can you help?
🤔 I received a transaction that looks suspicious, what should I do?
Inform your friend and send us a message here
🙋 Why do you need my name?
We’ll link the transaction to your name so your friend can know you paid him.
🔓 Why do you ask Facebook permissions?
To save your time by pre-fill your data.
💳 Why do I have to input my account number (IBAN)?
💳 Why do I arrive on Mollie?
Mollie is our payment processor for Bancontact transactions.