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Frequently Asked Questions

๐Ÿง Why use Pengo?

Pengo knows that you prefer having fun with your friends rather than asking them for money or sending reminders. Relax and have fun, Pengo will take care of that for you.
For example, it can be useful when you share drinks with friends ๐Ÿน.

๐Ÿ‹๏ธ How does Pengo work?

There are 2 ways for creating a payment request. You can either:

Chat with Pengo in Messenger

Let him or her know how much someone owes you. You can then add a communication and select the friends you want to send the request to.

Ask Pengo directly in a conversation within a groupschat or a friend.

Click on the โ€œ+โ€ blue sign at the bottom left of your screen while chatting with friends. Select Pengo and send the request directly within the conversation.

๐Ÿ’ธ Am I certain that I'll be paid back?
When your friends repay you, you receive the money within two working days. However, of course, Pengo cannot guarantee that they will actually do it.
๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘ฆโ€๐Ÿ‘ฆ Can the same payment request be sent to multiple people?
Sure! When you create your payment request, you can share it with different contacts and even post it in group conversations.
๐Ÿ” Is Pengo Secure ?

All data is encrypted. Pengo regularly performs security audits to ensure that your data is protected.

๐Ÿ’ฐ Is Pengo free?
โ„น๏ธ Where can I find details about my payment requests?
By clicking on “My Requests”.
๐Ÿ’ถ What is the maximum amount I can request per person?
๐Ÿ’ก I have an idea for improving your service. how can I let you know?

Great! Contact usย here.

โณ How long is a request valid?

A payment request expires after 7 days or when Pengo finds it suspicious.

#๏ธโƒฃ Can I change my IBAN number?

Yes you can in your profile page that can be accessed by clicking on your photo.

๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆ Do my friends need Messenger to receive my request?

No, you can also share the link via Whatsapp, in a text message, email, …

๐Ÿ“Š Does Facebook have access to data?

No. Facebook is merely the platform that Pengo uses to chat with you. Your financial details remain confidential.

๐Ÿ‡ง๐Ÿ‡ช Can I use Pengo without having a Belgian bank account?

Not at the moment.

๐Ÿ›’ We would love to offer a solution like this to our customers! Can you help?
Send us a message here and weโ€™ll be happy to talk about it over aย โ˜•
๐Ÿค” I received a transaction that looks suspicious, what should I do?

Inform your friend and send us a message here

๐Ÿ™‹ Why do you need my name?

We’ll link the transaction to your name so your friend can know you paid him.

๐Ÿ”“ Why do you ask Facebook permissions?

To save your time by pre-fill your data.

๐Ÿ’ณ Why do I have to input my account number (IBAN)?
That way Pengo knows where to deliver your money!
๐Ÿ’ณ Why do I arrive on Mollie?

Mollie is our payment processor for Bancontact transactions.

Other questions?